Coming from the Call Center and Walk In Center Operational Management. Expert in developing and training Call Center, also involve in coordinating various training program for Contact Center and XL Center including the video contact center preparation. Having 10 years as Call Center professional and conducting the TNA (training need analysis) in the XL environment, plus had helped in developing the XL Center Performance Management, sales skill training for XL Center and working instruction for training the application for frontliners. A multi talent, an artist and develop various multimedia learning using audio dan video. A creative person an eager to learn much about management, business, people management, psychology, graphic design and computer literacy. Having good personality and good people skill
Mr. Independent, creative, eager to develop my self, lot of reading books.